Frequently Asked Questions

• Is this a self or full service program?
• Do I have to figure out how to set it up?
• Do I need to know HTML to use the program?
• Who designs my email program?
• Do you help with my email content?
• How do I get started?
• I currently have an email program, is it easy to switch?
• Do you rent or sell email lists?
• Do you market to, contact, sell or rent out my email list?

Answers

• Is this a self or full service program?
  Namaste Interactive is the best of both worlds. We figured you may like having a partner to handle the details for you. That's why we provide you with a simple and sophisticated self service tool to compose, manage and measure your emails, however we are also full service in that we custom design your email templates from start to finish and support you every step of the way. Contact us today to experience the Namaste difference. [Back to top]

• Do I have to figure out how to set it up?
  Nope, that's what makes us unique. We're like a boutique agency, supporting you every step of the way with custom designs, content strategy, great training and even walking through your very first distribution together. [Back to top]

• Do I need to know HTML to use the program?
  No, you just need to have a computer and be able to turn it on. We have made composing emails and managing your campaigns simple and fun. [Back to top]

• Who designs my email program?
  Our creative team will handle all the details for you. We've all seen newsletters that look more like fliers than a marketing campaign. We think your email newsletter deserves to be beautiful and compelling, not just another standard template with limited style. So, we provide every client with a dedicated creative designer whose mission is to take your email designs and strategy to another level, because we recognize how important it is for your email marketing to express the highest vision of their brand. [Back to top]

• Do you help with my email content?
  Part of our service is to support you with the style, layout and content strategy in your newsletter. Not everyone requires our support with this; however you always have experts here who will be supporting throughout the process of launching your program. [Back to top]

• How do I get started?
  Getting started with Namaste Interactive is easy. Simple contact us today and we will walk you through the simple steps. Here's a quick peek at our process. [Back to top]

• I currently have an email program, is it easy to switch?
  Absolutely. We have many clients who have decided to upgrade their service with us. We promise to make it pain free. [Back to top]

• Do you rent or sell email lists?
  Never. The security and privacy of our email lists is our highest priority. Upon starting with Namaste Interactive, we will help you to import your list into your own secure email management dashboard. [Back to top]

• Do you market to, contact, sell or rent out my email list
  Not a chance. We are strictly a permission based email service. Your list will never be marketed or communicated to by anyone other than you. [Back to top]

Glossary of Terms

What does double opt-in or unique clicked mean? Learn what these email marketing terms mean by visiting here.

Contact Us

There are several ways to reach us should you require additional support:

1. Web Form: Use our contact request form
2. Email: Send a note to customer service at support@namasteinteractive.com
3. Phone: Give us a call at 888.353.1095

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